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Customer Service: Critical Elements of Customer Service Courseware designed for training providers


Entire course and all its components written for you


One-off cost
  • Easily customizable
  • Unlimited reprinting
  • Unlimited Users
Free Trial Buy Now Bundle


SCORM-Compliant course for your LMS


Per Year
  • Easily customizable
  • Runs on your LMS
  • Unlimited Users
Free Trial Buy Now Bundle

Customer Service: Critical Elements of Customer Service

Velsoft’s Customer Service courseware has been developed from the ground up for trainers who pride themselves on steering companies towards consistently strong customer service. This two day training course is designed around six critical elements of customer service that will outdo the competition and illustrate a company’s commitment to the customer.

Specific learning objectives include:

  • Demonstrating a customer service approach.
  • Understanding how your own behavior affects the behavior of others.
  • Demonstrating confidence and skill as a problem solver.
  • Applying techniques to deal with difficult customers.
  • Making the choices that provide superior customer service.

Easily customizable training materials mean trainers can deliver a personalized course without having to develop the program! Our soft skills courseware packages include a detailed instructor guide, student workbook, engaging pre-assignment, assessments, and more. The courseware’s print on demand feature makes it convenient for trainers to print off what they need, when they need it - and your purchase allows you to print and deliver as many times as you want, hassle free.

Try Customer Service: Critical Elements of Customer Service Courseware for Free

See how you can save time & money with pre-written, customizable courses.

For every hour of training delivery it takes 40 hours of prep work to have quality training materials. A two-day training class of 7.5 hours per day can easily take 600 hours of work. Velsoft courseware means this work is done for you and delivered in MS Word format files so that you can make any changes you like; right down to taking our logo off and replacing it with yours. Velsoft courseware gives you the confidence of walking into your training session knowing you are prepared to give a great class.

With Velsoft courseware you receive:

  • Fully customizable files
  • Unlimited reprinting rights
  • Unlimited number of users
  • No annual renewal fees

If you are interested in any of our eLearning titles, we can provide you with access to a free demo. Our web-based SoftSkills courses are effective and affordable; allowing business professionals to learn interesting and practical information related to their jobs. Trying out this interactive and customizable eLearning course will demonstrate to you the quality of our product, and the advantages it will bring to your organizational training goals.

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Now available in SCORM format:

Customer Service: Critical Elements of Customer Service

Easily load this course into your LMS. Download Test File

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