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Customer Service Training: Managing Customer Service Courseware designed for training providers


Entire course and all its components written for you


One-off cost
  • Easily customizable
  • Unlimited reprinting
  • Unlimited Users
Free Trial Buy Now Bundle


SCORM-Compliant course for your LMS


Per Year
  • Easily customizable
  • Runs on your LMS
  • Unlimited Users
Free Trial Buy Now Bundle

Customer Service Training: Managing Customer Service


The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop courseware will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge. Consider this training workshop as a re-energizing time to build and expand from where they are now.

Highlights of what participants will learn:

  • Identify ways to establish links between excellence in customer service and their business practices and policies;
  • Develop the skills and practices that are essential elements of a customer service focused manager;
  • Recognize what employees are looking for to be truly engaged;
  • Recognize who the customers are and what they are looking for;
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
As always, all Velsoft courseware training materials are completely customizable and brandable. Just click, download and you're on your way.


Try Customer Service Training: Managing Customer Service Courseware for Free

See how you can save time & money with pre-written, customizable courses.

For every hour of training delivery it takes 40 hours of prep work to have quality training materials. A two-day training class of 7.5 hours per day can easily take 600 hours of work. Velsoft courseware means this work is done for you and delivered in MS Word format files so that you can make any changes you like; right down to taking our logo off and replacing it with yours. Velsoft courseware gives you the confidence of walking into your training session knowing you are prepared to give a great class.

With Velsoft courseware you receive:

  • Fully customizable files
  • Unlimited reprinting rights
  • Unlimited number of users
  • No annual renewal fees

If you are interested in any of our eLearning titles, we can provide you with access to a free demo. Our web-based SoftSkills courses are effective and affordable; allowing business professionals to learn interesting and practical information related to their jobs. Trying out this interactive and customizable eLearning course will demonstrate to you the quality of our product, and the advantages it will bring to your organizational training goals.

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Now available in SCORM format:

Customer Service Training: Managing Customer Service

Easily load this course into your LMS. Download Test File

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