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Call Center Training: Sales and Customer Service Training for Call Center Agents Courseware designed for training providers

Courseware

Entire course and all its components written for you

$495

One-off cost
  • Easily customizable
  • Unlimited reprinting
  • Unlimited Users
Free Trial Buy Now Bundle

eLearning

SCORM-Compliant course for your LMS

$495

Per Year
  • Easily customizable
  • Runs on your LMS
  • Unlimited Users
Free Trial Buy Now Bundle

Call Center Training: Sales and Customer Service Training for Call Center Agents


Call Centers are here to stay, although their livelihood depends on sophisticated operations and well trained agents who can get through to people. This three day, comprehensive sales training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which trainers will explore in detail throughout this energizing and practical workshop.

This training course will help you teach participants:

  • The nuances of body language and verbal skills.
  • Aspects of verbal communication such as tone, cadence, and pitch.
  • Questioning and listening skills.
  • How to deliver bad news and say “no”.
  • Effective ways to negotiate.
  • The importance of creating and delivering meaningful messages
  • Tools to facilitate their communication.
  • The value of personalizing their interactions and developing relationships.
  • Vocal techniques that will enhance their speech and communication ability.
  • Personalized techniques for managing stress.

Our training materials include everything a trainer needs to deliver an in depth learning experience that Call Center Agents will remember. Your single courseware purchase includes unlimited print-on-demand training materials and customizable content to accommodate your brand and the needs of your participants. Get involved in Call Center training today!




Try Call Center Training: Sales and Customer Service Training for Call Center Agents Courseware for Free

See how you can save time & money with pre-written, customizable courses.

For every hour of training delivery it takes 40 hours of prep work to have quality training materials. A two-day training class of 7.5 hours per day can easily take 600 hours of work. Velsoft courseware means this work is done for you and delivered in MS Word format files so that you can make any changes you like; right down to taking our logo off and replacing it with yours. Velsoft courseware gives you the confidence of walking into your training session knowing you are prepared to give a great class.

With Velsoft courseware you receive:

  • Fully customizable files
  • Unlimited reprinting rights
  • Unlimited number of users
  • No annual renewal fees

If you are interested in any of our eLearning titles, we can provide you with access to a free demo. Our web-based SoftSkills courses are effective and affordable; allowing business professionals to learn interesting and practical information related to their jobs. Trying out this interactive and customizable eLearning course will demonstrate to you the quality of our product, and the advantages it will bring to your organizational training goals.

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Now available in SCORM format:

Call Center Training: Sales and Customer Service Training for Call Center Agents

Easily load this course into your LMS. Download Test File

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