The Professional Supervisor

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  • What is Courseware?

The Professional Supervisor

Professional Supervisor Skills is a three day intensive courseware program ideal for newly promoted or aspiring supervisors who are motivated to succeed and excel in their new role. Participants learn the difference between managing and leading, how to deal with challenges, effective prioritization, professional communication habits, and team motivation. They will also develop skills on providing useful feedback and empowering their team to grow and flourish.

This training course has been designed to support trainers in offering a complete and comprehensive training experience. Get students thinking ahead, by providing them with pre-assignment materials several days in advance, then welcome them to your class with a student guide and pre-assessment. Upon completion, trainers will have the option to provide students with a post-assessment, quick reference tools, supplementary reading lists, and personalized follow-up, to help them assess their progress.

As always, Velsoft training materials are completely customizable, brandable, and editable based on the needs of both trainers and their students. Get started today!

Course Outline

How to Use This Guide

Session One: Course Overview

Session Two: Adjusting to Your Role

A Survival Guide

Pre-Assignment Review

Making the Transition

Session Three: A Supervisor’s Responsibilities

Session Four: Action-Centered Leadership

The Action-Centered Leadership Model

Considering the Possibilities

Session Five: Making Plans

Old Sayings with Staying Power

Urgent-Important Matrix

Prioritizing Case Study

The Elements of Planning

Planning to Plan

Session Six: Setting Goals

Session Seven: Defining Leadership

What is Leadership?

Brief History of Leadership Studies

The Leadership Formula

Case Studies

Session Eight: The Situational Leadership Model

About Leadership

Understanding Your Comfort Zone

Session Nine: What’s Your Type? How About Mine?

Assessing Your Preferences

What Does it Mean To Have a Number?


Session Ten: Team Building Tips

What is a Team?

Advantages and Disadvantages of Teams

Session Eleven: Developing a High-Performing Team

The Five Stages of Team Development

How Can I Help?

Team Problem Solving

Team Leadership

Session Twelve: Communication Skills

Defining Communication

Communication Barriers

Active Listening Skills

Questioning Skills

Probing Techniques

The Communication Process

Session Thirteen: Motivating Employees

To Motivate or Instigate

Making Connections

Session Fourteen: Orientation and Onboarding

The First 48 Hours

How Did Your Orientation Rate?

Session Fifteen: Training Tips and Tricks

Guidelines for Effective Training

Developing Your Training Skills

Session Sixteen: Providing Feedback

Six Characteristics of Effective Feedback

Skill Building

Receiving Feedback

Session Seventeen: Doing Delegation Right

What is Delegation?

Defining Delegation

Making Connections

Session Eighteen: Dealing with Conflict

The Conflict Resolution Process

The Problem Solving Process

The Conference

Session Nineteen: Managing Disciplinary Issues

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

What is Courseware?

Courseware has become the trainer’s preference amongst “Instructor-Led” course materials, and for good reason. Courseware (course material delivered to our customers in an easy to use word processing format) is designed and written to eliminate the preparation time and efforts needed to develop custom training materials. Instructors are choosing to purchase Velsoft Courseware for the many benefits a pre-written course can provide.

Courseware comes in an electronic format which offers several key advantages to trainers, including:

Instant access to the training materials through our unique Courseware Assurance Program, Flexibility in customizing the course content to reflect the varying needs of their students, On-demand printing of the materials, and Updates to the purchased courses can be received to ensure your students are getting the most relevant and up-to-date information (this requires participation in our fee based courseware assurance program). Velsoft Courseware has been designed with the needs of an instructor in mind. Our training materials can be viewed and edited in Microsoft Word (or any word processing program) and instructors have the rights to edit the content to suit their training plan. The range in the availability of our Courseware titles means providing your students with access to lifelong learning.

Confidence in our Courseware training materials means confidence in your instructors’ ability to effectively and successfully teach in the classroom. The unique resources included in every Velsoft course offers instructors complete guidance throughout the training process.

Velsoft Courseware can provide your organization with effective training solutions that won’t break your budget. At Velsoft we take pride in the quality of our products, and we take pride in our pricing. Choose Velsoft Courseware to help your organization grow.

Try The Professional Supervisor Courseware for Free

See how you can save time & money with pre-written, customizable courses.

For every hour of training delivery it takes 40 hours of prep work to have quality training materials. A two-day training class of 7.5 hours per day can easily take 600 hours of work. Velsoft courseware means this work is done for you and delivered in MS Word format files so that you can make any changes you like; right down to taking our logo off and replacing it with yours. Velsoft courseware gives you the confidence of walking into your training session knowing you are prepared to give a great class.

With Velsoft courseware you receive:

  • Fully customizable files
  • Unlimited reprinting rights
  • Unlimited number of users
  • No annual renewal fees

There's no risk, no obligation, and no credit card required

If you are interested in any of our eLearning titles, we can provide you with access to a free demo. Our web-based SoftSkills courses are effective and affordable; allowing business professionals to learn interesting and practical information related to their jobs. Trying out this interactive and customizable eLearning course will demonstrate to you the quality of our product, and the advantages it will bring to your organizational training goals.

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The Professional Supervisor

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