This
course comes with:
Training
Workbook |
Instructor
Guide |
Activities
& Ice Breakers |
Pre-Assignment |
PowerPoint
Slides |
Course
Outline |
Promotional
Advertorial |
Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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Unlimited number of
users |
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Unlimited rights to
customize all
course contents to suit
your needs |
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All Velsoft soft skills training courseware titles are
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It works like this... each course (whether you purchase the
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print-on-demand training workbooks, instructor guides, activities and
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promotional advertorials, and recommended reading lists.
Why write
Communication Strategies training materials when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By offering such flexible
training solution, you will enjoy
how easy it is to customize the training materials to meet your
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including replacing our name with yours. Want to replace
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Prewritten courseware saves you time any money and helps you
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Communication Strategies Course
Outline
Day 1
Introductions Learning Objectives and Agenda
Pre-assignment Review
What’s In This for Me?
Ten Commandments of Human Relations
Defining Good Communication
What Are the Characteristics of a Good
Communicator?
The Communication Process
Windows and Barriers
Questioning Techniques
Closed Questions
When they are used
The assumptions that result
Open Questions
The different types
When they are used
Probing Skills
Listening Techniques
Barriers to Effective Listening
Active Listening Techniques
Listening Guidelines
Six Elements of Our Communication with Others
Frame of Reference
Self-disclosure
Image
Self-Impression Management
Attending
Observing
Frame of Reference
Review
Day 2
Reconnect
A short exercise to get feedback from day
one and to focus on communication skills that
impact interpersonal relationships
Five Approaches to Interpersonal Relationships
Mystery-Mastery
Structural
Sympathy-Supportive
Empathy-Collaboration
Mutual-Confrontive
Assertiveness
Dealing with Difficult People
The Difference between Assertive, Passive and
Aggressive
The Four-step Response
Learning How to Say “No”
Persuading Others
First Persuading Yourself
Techniques for Persuading Others
Managing Stress
Personal Action Plan
Evaluation
Suggested Reading List |
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Velsoft
Courseware is the only company worldwide that offers soft
skills training materials in such a unique, flexible and easy-to-use solution.
Whether you choose to purchase an individual course title or the
full courseware training library, you still receive everything
you need to deliver professional soft skills training in a fully customizable, print-on-demand
format. |
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