Conflict Resolution: Dealing with Difficult People Training Materials

Part of the Career Development Soft Skills Training Materials Library featuring high quality, fully customizable, print-on-demand training courseware titles for Career Development.

This course provides everything you need to professionally deliver Conflict Resolution: Dealing with Difficult People training including editable training workbooks, instructor guide, activities and ice-breakers, pre-assignment, PowerPoint classroom slides, course outline, promotional advertorial, and recommended reading lists.

This course comes with:   Training Workbook Instructor Guide Activities & Ice Breakers Pre-Assignment PowerPoint Slides Course Outline Promotional Advertorial Recommended Reading Lists

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Conflict Resolution: Dealing with Difficult People Training Course    order now $ 995 course outline  •  download sample

Career Development Training Library    order now $ 2495 complete bundle   •  best value     The complete Career Development Soft Skills Training Materials Library includes:     Advanced Writing Skills   Building Self Esteem and Assertive Skills   Business Etiquette: Gaining that Extra Edge Training Course   Business Writing that Works   Communication Strategies Course   Conflict Resolution: Dealing with Difficult People   Customer Service: Critical Elements of Customer Service   Public Speaking: Presentation Survival School   Public Speaking: Speaking Under Pressure   Skills for the Administrative Assistant   SpeakEasy: Conquering Your Fear of Speaking in Public   The Minute-Taker’s Workshop   Time Management: Get Organized for Peak Performance   Writing Reports and Proposals   Working Smarter Using Technology to your Advantage

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Conflict Resolution: Dealing with Difficult People Course Outline

Pre-Workshop Activity Participants will be asked to complete “SELF – A Profile of Interpersonal Interactions” and bring it to the workshop with them. Introductions, Objectives and Agenda Discussion of Self-Assessment Could You Be Part of the Problem? How Can You Work Toward Different Solutions? The Importance of Good Communication Choosing the Right Words Asking Questions Listening for Answers Non-Verbal Messages Managing Anger Understanding more about anger Managing your own anger Dealing with other people’s anger Preventative strategies Dealing with Difficult Situations Conquering resistance Recognizing potential difficulties Difficult People: The Classic Types Specific causes of difficult behavior Weapons difficult people use Coping strategies for difficult behaviors Formula for Changing Attitudes of Difficult People Change your behavior to change the interaction Negative interaction cycles Positive interaction cycles Permanent disassociation How to Overcome the Feelings Difficult People Give You Put yourself in charge of you De-stress Options Personal Action Plan Review and Evaluation Suggested Reading List