This
course comes with:
Training
Workbook |
Instructor
Guide |
Activities
& Ice Breakers |
Pre-Assignment |
PowerPoint
Slides |
Course
Outline |
Promotional
Advertorial |
Recommended
Reading Lists |
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You
also receive:
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Unlimited reprinting
rights |
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Unlimited number of
users |
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Unlimited rights to
customize all
course contents to suit
your needs |
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Questions?
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All Velsoft soft skills training courseware titles are
completely customizable so you can
easily edit each course to better
suit your needs or the needs of your
clients. Likewise, courses
can be personalized to any
organization in seconds giving you
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and PowerPoint formats for
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Using our soft skills training
materials is easy and cost effective.
It works like this... each course (whether you purchase the
course individually or as part of a library of related titles) comes with
print-on-demand training workbooks, instructor guides, activities and
ice-breakers, pre-assignments, PowerPoint classroom slides, course outlines,
promotional advertorials, and recommended reading lists.
Why write
Sales Training when we've done it for
you? We've saved you thousands of hours.
We
do the prep work... you do the training.
By offering such flexible
training solution, you will enjoy
how easy it is to customize the training materials to meet your
needs. You are allowed to make any changes to the content -
including replacing our name with yours. Want to replace
our examples and references to those of your own in order to
enhance the training and your students' experience? No problem.
Prewritten courseware saves you time any money and helps you
better prepare for classroom training with well-researched and
proven course materials.
Sales Training: Selling Smarter
Course
Outline
Pre-Workshop Assignment
Participants will be asked to complete a
questionnaire about sales and customer service
perceptions.
Introduction and Learning Objectives
Discussion of pre-assignment
What selling is all about?
Behind every sale is a person
Find out what they want
Figure out how to help them get it
People buy trust and service
That first seven seconds
Setting achievable goals
The value of setting goals
The characteristics of SMART goals
Developing a strategy to reach your goals
Celebrating success & thinking like a winner
Know your products and services
What are your products and services?
What are their outstanding features or USPs?
How do these benefit customers?
Telephone techniques
The verbal handshake
Using your voice effectively
Telephone manners
Using your telephone as a sales tool
Building relationships by phone
Deal with objections
Ask for the sale
Personal Action Plan
Evaluation
Suggested Reading List
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