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Facilitation
Skills - Becoming a Great Trainer Course Outline
It
is impossible to be part of an organization today
and not attend meetings. Staff meetings, project
meetings, planning and coordinating meetings—they
all take time.
There has been a growing realization that we have to
pay attention to the process elements of meetings,
if we want them to be effective. With its focus on
asking rather than telling, and listening to build
consensus, facilitation is the new leadership ideal,
the core competency everybody needs. Managers and
supervisors are often asked to facilitate rather
than instruct or manage their meetings and training
sessions.
This two-day workshop has been created to make core
facilitation skills better understood and readily
available for your organization. It represents
materials and ideas that have been tested and
refined over twenty years of active facilitation in
all types of settings. This workshop will help you
teach participants how to:
- Distinguish facilitation from instruction
and training
- Identify the competencies linked to
effective small group facilitation
- Understand the different between content and
process
- Identify the four stages of team development
and ways to help teams through each stage
- Use common process tools to make meetings
easier and more productive
Workshop Outline:
Introduction and Course Overview
You will spend the first part of the day getting to
know participants and discussing what will take
place during the workshop. Students will also have
an opportunity to identify their personal learning
objectives.
Definitions
Participants will explore the differences between
instruction, facilitation, and management in small
and large groups.
What is a Facilitator?
Through a lecture, participants will learn about
the history of facilitation, some key skills, the
levels of facilitation, and the facilitation
process.
Types of Groups
Facilitators must work with all types of groups.
In this session, participants will discuss two
common types (participatory and conventional) groups
in a small group setting.
Content and Process
It is very important for facilitators to
understand the differences between content and
process, as they have a different role in each
element. These concepts will be explored in a large
group discussion.
Group Norms
During this session, participants will learn about
team norms and set some for themselves to guide the
rest of the workshop.
Types of Thinking
This session will explore divergent thinking,
convergent thinking, the groan zone, and
multi-voting tools through a lecture and a large
group exercise.
Controversial Issues
Facilitators are often asked for their help when
a group has a controversial issue to deal with. In
this session we will learn about a tool that can
help participants facilitate these types of issues:
the gradient of agreement.
Communication Skills
A key part of the facilitator’s toolbox is
communication skills. We will discuss how to ask
good questions, how to actively listen, how to use
non-verbal messages, and how to listen for common
ground.
Common Facilitation Techniques
We will spend several hours looking at twenty
techniques that facilitators often use. First we
will explore these techniques through lecture, and
then participants will role play the techniques in
front of the large group.
Effective Feedback
Giving and receiving feedback is an important part
of facilitation. We will look at both elements
during this session.
Facilitating an Open Discussion
During this session, we will look at some
facilitation techniques that the facilitator can use
to ensure everyone in the group gets a chance to
speak.
Managing Divergent Perspectives
Usually, if a lot of people are taking part in a
discussion, there are a lot of differing
perspectives on the issues. The facilitator’s
challenge is to help people value one another’s
contributions. Through a lecture and a case study,
this session will look at some ways that the
facilitator can do this.
The Language of Facilitation
This session will look at four language techniques
that facilitators commonly use.
City Council
Participants will apply the knowledge learned so far
to a case study.
Agendas
Agendas can be a great tool for facilitating
meetings. We will look at how to develop an agenda
and we will develop a sample agenda.
Dealing with Difficult Dynamics
Participants will work in small groups to complete a
mix-and-match exercise on difficult people and how
to manage them.
Interventions
This session will look at some techniques
facilitators can use to intervene. Participants will
have an opportunity to practice these interventions
in a role play.
Sustainable Agreements
As a facilitator, you want to make sure that all
points of view have been considered, so that when an
agreement is reached, it is one that everyone is
happy with. During this session we will look at the
components of a sustainable agreement.
Stages of Team Development
This session will explore Tuckman and Jensen’s
four stage model of team development: forming,
storming, norming, and performing. We will also look
at some ways that a facilitator can help groups move
through these stages.
Analysis Tools
SWOT analysis and force field analysis can help
the group analyze internal or external problems. We
will take a brief look at how to use both tools.
Workshop Wrap-Up
At the end of the day, students will have an
opportunity to ask questions and fill out an action
plan. |
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