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Skills for the New Employee

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Course description+

With Skills for the Administrative Assistant, trainers will teach new and aspiring administrative assistants the essential soft skills necessary to succeed in their careers. This two-day content rich course will help people who work in support positions to improve their performance in an office environment by teaching them interpersonal skills, including communication, first impressions, and personal management. They’ll also learn the importance of professional presence, techniques for being assertive, managing conflict, and dealing with difficult people.

Trainers can customize all the materials in this course to match their company brand, add regional or industry stories and images, and more. Components include detailed activities in the instructor guide, a student workbook, pre-assignment to engage learning early, assessments, pre-formatted slides, and more.

Click to buy now, and trainers can be ready to deliver this course tomorrow!

Course outline+

How to Use This Guide

Session One: Course Overview

Session Two: Personal Best, Professional Best

The Importance of Appearance

First Impressions Count!

Session Three: Putting Others at Ease

Session Four: Distorted Thinking

Case Study: Angelique’s Thinking

Distorted Thinking

Session Five: The Steps to Feeling Good

Session Six: Understanding Assertiveness

What is Assertiveness?



Session Seven: Improving Your Assertiveness Skills

Session Eight: Communication Skills

Session Nine: Asking and Listening

Asking Questions

Active Listening

Session Ten: Non-Verbal Messages

Session Eleven: Writing Skills

The Four C’s

Punctuation Pointers

Letters and Memos

Session Twelve: Getting Ahead

What Employees Want

What Others Want

Session Thirteen: Self-Management


Making Connections

Time Management Tips

Where Do You Stand?

Organizing Your Workspace

Being Proactive

Session Fourteen: Setting Goals

Setting Goals with SPIRIT

A Personal Action Plan

Session Fifteen: Working as a Team

Vegetable Head


Session Sixteen: Working with Difficult People

Session Seventeen: Learning to Say No

Expressing Your No

Making Connections

Case Studies

Session Eighteen: Dealing with Stress

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

What you get+

Instructor Guide

Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.

Powerpoint Deck

Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes PowerPoint slides for classroom use, prepared for you in advance.

Quick Reference Guide

Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes in two pages the most important elements in each courseware title.

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Fully customizable

Easily make any changes to the material you like. Simply open in MS Word or Google Docs and localize the content to meet your training needs.

Unlimited reprinting

Print only what you need, when you need it. Print as many copies at your location as you like - forever. This includes editing and printing.

Unlimited users

Train as many people at your location as you like - forever. There is no per-user pricing or limit on the number of people that can be trained.

No annual renewal fees

This course comes with a perpetual license which means once you purchase it you never have to pay anything ever again.



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