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Skills for the New Employee
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Course description
With Skills for the Administrative Assistant, trainers will teach new and aspiring administrative assistants the essential soft skills necessary to succeed in their careers. This two-day content rich course will help people who work in support positions to improve their performance in an office environment by teaching them interpersonal skills, including communication, first impressions, and personal management. They’ll also learn the importance of professional presence, techniques for being assertive, managing conflict, and dealing with difficult people.
Trainers can customize all the materials in this course to match their company brand, add regional or industry stories and images, and more. Components include detailed activities in the instructor guide, a student workbook, pre-assignment to engage learning early, assessments, pre-formatted slides, and more.
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Course outline
How to Use This Guide
Session One: Course Overview
Session Two: Personal Best, Professional Best
The Importance of Appearance
First Impressions Count!
Session Three: Putting Others at Ease
Session Four: Distorted Thinking
Case Study: Angelique’s Thinking
Distorted Thinking
Session Five: The Steps to Feeling Good
Session Six: Understanding Assertiveness
What is Assertiveness?
Quiz
Evaluation
Session Seven: Improving Your Assertiveness Skills
Session Eight: Communication Skills
Session Nine: Asking and Listening
Asking Questions
Active Listening
Session Ten: Non-Verbal Messages
Session Eleven: Writing Skills
The Four C’s
Punctuation Pointers
Letters and Memos
Session Twelve: Getting Ahead
What Employees Want
What Others Want
Session Thirteen: Self-Management
Self-Management
Making Connections
Time Management Tips
Where Do You Stand?
Organizing Your Workspace
Being Proactive
Session Fourteen: Setting Goals
Setting Goals with SPIRIT
A Personal Action Plan
Session Fifteen: Working as a Team
Vegetable Head
Brainstorming
Session Sixteen: Working with Difficult People
Session Seventeen: Learning to Say No
Expressing Your No
Making Connections
Case Studies
Session Eighteen: Dealing with Stress
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
What you get
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.
Powerpoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes PowerPoint slides for classroom use, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes in two pages the most important elements in each courseware title.
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Fully customizable
Easily make any changes to the material you like. Simply open in MS Word or Google Docs and localize the content to meet your training needs.
Unlimited reprinting
Print only what you need, when you need it. Print as many copies at your location as you like - forever. This includes editing and printing.
Unlimited users
Train as many people at your location as you like - forever. There is no per-user pricing or limit on the number of people that can be trained.
No annual renewal fees
This course comes with a perpetual license which means once you purchase it you never have to pay anything ever again.
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Courseware you can customize.