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Conflict Resolution: Getting Along in the Workplace
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Course description
Conflict Resolution: Getting Along in the Workplace is an essential competence for every business because conflict can happen in any workplace.
This course will teach participants the skills necessary to aid them in successfully resolving conflicts of all types, while enhancing performance and productivity. In this two-day Conflict Resolution training course, instructors will teach the basics of conflict resolution, how conflict can escalate, the types and stages of conflict, intervention strategies, and when to employ common resolution tactics.
Trainers can start delivering these tested strategies and confrontation tools immediately to those seeking conflict resolution skills. A one-time courseware purchase provides customizable training materials and unlimited print-on-demand privileges.Each package includes an instructor guide, student workbook, slides, assessments, and more.
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Course outline
How to Use This Guide
Session One: Course Overview
Session Two: Defining Conflict
What is Conflict?
Positives and Negatives
Session Three: Types of Conflict
Session Four: Open Conflict vs. Hidden Conflict
Session Five: Spontaneous and Reflective Behavior
Session Six: The Johari Window
Understanding the Johari Window
My Window
Case Study: Spontaneous and Reflective Behaviors
Session Seven: Stages of Conflict
The Five Stages of Conflict
Another Version of the Conflict Process
Conflict Outcomes
Strategies for Dealing with Conflict
Session Eight: Creating the Win/Win
Session Nine: Conflict Resolution Style Questionnaire
The Questionnaire
Scoring
The Conflict Grid
Pros and Cons
Session Ten: The Role of Communication in Conflict Resolution
The Communication Chain
Other Barriers
Establishing Positive Intent
Session Eleven: Active Listening Skills
Session Twelve: Paraphrasing Skills
What is Paraphrasing?
Making Connections
Session Thirteen: Powerful Questions
Asking Questions
Probing Techniques
Session Fourteen: Body Language
Session Fifteen: Pre-Assignment Review
Session Sixteen: The Conflict/Opportunity Test
The Conflict/Opportunity Test
Skills Test
Session Seventeen: Conflict and Its Resolution
Visualizing Conflict
A Strategy for Conflict Resolution
Session Eighteen: Helping Others Through Conflict
Preparing for Conflict
Conflict Resolution with Facilitation
Setting Norms
Coaching Through Conflict
Managing Your Emotions
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
What you get
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.
Powerpoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes PowerPoint slides for classroom use, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes in two pages the most important elements in each courseware title.
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Fully customizable
Easily make any changes to the material you like. Simply open in MS Word or Google Docs and localize the content to meet your training needs.
Unlimited reprinting
Print only what you need, when you need it. Print as many copies at your location as you like - forever. This includes editing and printing.
Unlimited users
Train as many people at your location as you like - forever. There is no per-user pricing or limit on the number of people that can be trained.
No annual renewal fees
This course comes with a perpetual license which means once you purchase it you never have to pay anything ever again.
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By Velsoft
Seeing Double
August Only
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