Instructor-Led Training Materials

Microsoft Business Contact Manager 2010 Complete

Courseware you can customize. Everything you need to teach Microsoft Business Contact Manager 2010 Complete

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Instructor Guide

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Student Manual

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Exercise Workbook

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Microsoft Business Contact Manager 2010 Complete

Our one-level Microsoft Business Contact Manager 2010 Complete training courseware and accompanying material includes all the information that students need to hit the ground running with this business management application.

Section One
is all about getting started. First, installation and setup methods are covered. Then, an overview of the interface (with a focus on the new ribbon
features and the Navigation Pane) is provided. Next, participants will learn about the Welcome Center, dashboards, and gadgets.

Section Two
gets into working with the various objects provided in Business Contact Manager. Accounts, business contacts, opportunities, leads, business projects,
project tasks, stores, and vendors are all covered in depth.

Section Three
moves into some of Business Contact Manager’s more advanced tasks and objects. First, object-related tasks such as bulk editing, user assignment,
categorization, and follow-up flags are discussed. Then, business history (including phone logs and notes) and communication history will be covered. Next
up is the sales pipeline, made up of sales stages and activities and lead scoring criteria. Finally, students will be introduced to the Products and
Services dialog.

Section Four
covers Business Contact Manager’s marketing tools. Participants will learn all about call lists, mass e-mail campaigns, direct mail (print) campaigns, and
mail merge.

Section Five
will teach students ways to customize Business Contact Manager. To start, they will learn how to customize lists. Then, they will learn how to customize
business contacts, accounts, and contact cards. Finally, they will receive an introduction to custom forms.

Section Six
wraps up the course with information on reports. Tools for managing databases and importing and exporting information are also covered.

By the end of this in-depth Microsoft Business Contact Manager 2010 Complete course, students will be ready to use this program to manage their business more effectively than ever. All courseware training materials are completely customizable.

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SCORM Compliant eLearning Course

Microsoft Business Contact Manager 2010 Complete

eLearning version of this course for use in your LMS. Includes ability to customize the course for specific training needs.

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