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Corrective Action
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Course description
We all try to do the best work that we can, however, there are times when things go wrong, and problems arise. These things can be in or out of control and result in work that is less than it could be. That is why we have corrective action to address any problems, deficiencies, or nonconformities that come up from time to time. In this one-day workshop we discuss how collaborative problem-solving can lead us to the root causes of problems, deficiencies, or nonconformities so that we, with our team, can use a corrective action process to correct the problem and verify the success of our actions.
Course outline
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Problem-Solving Model
Corrective Action Model
Session Three: Preventative Action
Definitions
Preventive Action Plan
Session Four: Corrective and Preventive Action Plan
CAPA Plan
CAPA Form Example
Session Five: Identify a Problem Through Customer Complaints
Customer Complaints/Feedback
Complaint Investigation
Complaint Resolution: Customer Complaint Role Play
Session Six: Identify a Problem Through Internal Audits
Nonconformances
Basics of an Internal Audit
Questioning Exercise
Developing an Audit Checklist
Audit Checklist Exercise One
Audit Checklist Exercise Two
Session Seven: Assess the Significance of the Problem
Risk Assessment
Significance Rating
Session Eight: Identify the Root Cause
Root Cause Analysis
Tools to Identify Possible Underlying Factors
Finding Potential Causes of Nonconformances
Other Tools to Identify Possible Underlying Factors
Identify the Root Cause(s)
Finding Root Cause of Nonconformances using ‘The Five Whys’
Reasons for Incorrect Root Cause Determination
Verify the Root Cause
Session Nine: Determine and Apply the Appropriate Action
Collaborative Decision-Making
Collaborative Decision-Making Exercise
Making your Corrective Action Verifiable
SMART Objectives for Corrective Action
Session Ten: Verify the Effectiveness of the Actions Taken
Verification
SMART Objectives for Corrective Action
SMART Objectives for Corrective Action with Verification Activities
Why Do Some Recent ISO Standards not Include Preventive Action?
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post-Course Assessment Answer Key
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Three: Preventative Action
Session Five: Identify a Problem Through Customer Complaints
Session Six: Identify a Problem Through Internal Audits
Session Seven: Assess the Significance of the Problem
Session Eight: Identify the Root Cause
Session Nine: Determine and Apply the Appropriate Action
Session Ten: Verify the Effectiveness of the Actions Taken
What you get
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.
Powerpoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes PowerPoint slides for classroom use, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes in two pages the most important elements in each courseware title.
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Unlimited users
Train as many people at your location as you like - forever. There is no per-user pricing or limit on the number of people that can be trained.
No annual renewal fees
This course comes with a perpetual license which means once you purchase it you never have to pay anything ever again.
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