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Conflict Resolution

Courseware you can customize. Everything you need to teach Conflict Resolution

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UPDATED AUG. 2019
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Conflict Resolution: Dealing with Difficult People

Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?

If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes. In this workshop, you will learn how to turn difficult situations into opportunities for growth.

While this workshop is aimed at supervisors who interact with difficult employees, the information and activities can be helpful for dealing with difficult people in other situations as well.

Topics covered in this one-day Conflict Resolution workshop include: how to recognize how their own attitudes and actions impact others, effective techniques for dealing with difficult people, strategies for dealing with anger, and how to cope with the difficult people and situations.

Download this complete courseware training package, and with minimal preparation you’ll be positioned to begin teaching Dealing With Difficult People immediately. Your one-time purchase grants you customizable, easy-to-use training materials and unlimited print-on-demand privileges. Add Conflict Resolution: Dealing with Difficult People to your courseware toolkit, today!


Why Velsoft Courseware?

Conflict Resolution: Dealing with Difficult People is one-day course that provides your students with a comprehensive overview of the knowledge and skills need to ensure the viability of businesses in today's world. The course material applies equally to product and service-based enterprises.

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Conflict Resolution: Dealing with Difficult People



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Here's what you receive with this Conflict Resolution: Dealing with Difficult People courseware title

What's in the box

Instructor Guide
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Student Manual
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Course Outline

Outline for Conflict Resolution: Dealing with Difficult People

How to Use This Guide

Session One: Course Overview

Session Two: Conflict as Communication

Defining Conflict

Self-Assessment

Session Three: Benefits of Confrontation

Session Four: Preventing Problems

Session Five: Getting Focused

Getting to the Heart of the Matter

The Three F’s

Session Six: Managing Anger

Coping Strategies

Guidelines for Assertive Anger

Session Seven: Dealing with Problems

Dealing with Problems

Causes of Difficult Behavior

Session Eight: The Three-Step Conflict Resolution Model

The Three-Step Model

Getting the Hang of Things

Session Nine: Practice Makes Pretty Good

Session Ten: Changing Yourself

Negative vs. Positive Interactions

Dealing with Negative Feelings

Session Eleven: Why Don’t People Do What They Are Supposed To?

Session Twelve: De-Stress Options to Use When Things Get Ugly

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

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SCORM Compliant eLearning Course

Conflict Resolution

eLearning version of this course for use in your LMS. Includes ability to customize the course for specific training needs.

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