How to Use This Guide
Session One: Course Overview
Session Two: The Fundamentals of Business Process Management
What is Business Analysis?
What is Enterprise Content Management?
Enterprise Content Management Model
What is Business Process Re-Engineering?
Business Process Re-Engineering Model
Session Three: Defining Business Process Management
What is Business Process Management?
Brief History of Business Process Management
What are the Benefits of Business Process Management?
Session Four: Reflecting on Processes
Session Five: The Business Process Life Cycle
Session Six: The Vision Phase
Creating a Vision and Seeing the Big Picture
Sharing Your Vision
Dreaming Big
Session Seven: The Design Phase
Gathering Information
Defining Your Problem
Identifying Existing and Future Processes
About Process Mapping
Creating a Process Map with a Flow Chart
Creating a Process Map with a Swimlane Diagram
Map it Out
Defining Improvements
Establishing Functions and Identifying Function Leaders
Session Eight: The Modeling Phase
Performing What-if Analysis
Test Driving
Testing the Design
Session Nine: The Execution Phase
Implementing Processes
Exploring Automation
Automating Processes
Understanding Business Rules
Making Connections
The Role of Workflow Engines
Case Studies
Steps to Implement a Workflow Engine
Session Ten: The Monitoring Phase
Implementing Measures
What is Business Activity Monitoring (BAM)?
The Balanced Scorecard
Creating a Balanced Scorecard
Identifying Gaps with Process Mining
Session Eleven: The Optimizing Phase
What It’s All About
Business Process Improvement
Introduction to Lean
Cut Out the Waste
Introduction to Six Sigma
Tie It All Together
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
