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Business Process Management
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Course description
Business process management helps organizations control processes to achieve their goals and to be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.
This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.
This two-day workshop is based on the six steps of the business process life cycle (create, design, model, execute, monitor, and optimize). It also includes information on process improvement tools such as Lean and Six Sigma.
This training materials package includes an instructor’s guide, assessments, activities, PowerPoint slides, and so much more. It can be combined with our business process management eLearning course to offer a rich, blended learning solution.
Course outline
How to Use This Guide
Session One: Course Overview
Session Two: The Fundamentals of Business Process Management
What is Business Analysis?
What is Enterprise Content Management?
Enterprise Content Management Model
What is Business Process Re-Engineering?
Business Process Re-Engineering Model
Session Three: Defining Business Process Management
What is Business Process Management?
Brief History of Business Process Management
What are the Benefits of Business Process Management?
Session Four: Reflecting on Processes
Session Five: The Business Process Life Cycle
Session Six: The Vision Phase
Creating a Vision and Seeing the Big Picture
Sharing Your Vision
Dreaming Big
Session Seven: The Design Phase
Gathering Information
Defining Your Problem
Identifying Existing and Future Processes
About Process Mapping
Creating a Process Map with a Flow Chart
Creating a Process Map with a Swimlane Diagram
Map it Out
Defining Improvements
Establishing Functions and Identifying Function Leaders
Session Eight: The Modeling Phase
Performing What-if Analysis
Test Driving
Testing the Design
Session Nine: The Execution Phase
Implementing Processes
Exploring Automation
Automating Processes
Understanding Business Rules
Making Connections
The Role of Workflow Engines
Case Studies
Steps to Implement a Workflow Engine
Session Ten: The Monitoring Phase
Implementing Measures
What is Business Activity Monitoring (BAM)?
The Balanced Scorecard
Creating a Balanced Scorecard
Identifying Gaps with Process Mining
Session Eleven: The Optimizing Phase
What It’s All About
Business Process Improvement
Introduction to Lean
Cut Out the Waste
Introduction to Six Sigma
Tie It All Together
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
What you get
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.
Powerpoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes PowerPoint slides for classroom use, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes in two pages the most important elements in each courseware title.
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Unlimited users
Train as many people at your location as you like - forever. There is no per-user pricing or limit on the number of people that can be trained.
No annual renewal fees
This course comes with a perpetual license which means once you purchase it you never have to pay anything ever again.
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