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Business Process Management

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Course description+

Business process management helps organizations control processes to achieve their goals and to be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

This two-day workshop is based on the six steps of the business process life cycle (create, design, model, execute, monitor, and optimize). It also includes information on process improvement tools such as Lean and Six Sigma.

This training materials package includes an instructor’s guide, assessments, activities, PowerPoint slides, and so much more. It can be combined with our business process management eLearning course to offer a rich, blended learning solution.

Course outline+

How to Use This Guide

Session One: Course Overview

Session Two: The Fundamentals of Business Process Management

What is Business Analysis?

What is Enterprise Content Management?

Enterprise Content Management Model

What is Business Process Re-Engineering?

Business Process Re-Engineering Model

Session Three: Defining Business Process Management

What is Business Process Management?

Brief History of Business Process Management

What are the Benefits of Business Process Management?

Session Four: Reflecting on Processes

Session Five: The Business Process Life Cycle

Session Six: The Vision Phase

Creating a Vision and Seeing the Big Picture

Sharing Your Vision

Dreaming Big

Session Seven: The Design Phase

Gathering Information

Defining Your Problem

Identifying Existing and Future Processes

About Process Mapping

Creating a Process Map with a Flow Chart

Creating a Process Map with a Swimlane Diagram

Map it Out

Defining Improvements

Establishing Functions and Identifying Function Leaders

Session Eight: The Modeling Phase

Performing What-if Analysis

Test Driving

Testing the Design

Session Nine: The Execution Phase

Implementing Processes

Exploring Automation

Automating Processes

Understanding Business Rules

Making Connections

The Role of Workflow Engines

Case Studies

Steps to Implement a Workflow Engine

Session Ten: The Monitoring Phase

Implementing Measures

What is Business Activity Monitoring (BAM)?

The Balanced Scorecard

Creating a Balanced Scorecard

Identifying Gaps with Process Mining

Session Eleven: The Optimizing Phase

What It’s All About

Business Process Improvement

Introduction to Lean

Cut Out the Waste

Introduction to Six Sigma

Tie It All Together

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

What you get+

Instructor Guide

Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your training is up to you as the facilitator. In case you want to do this Velsoft offers you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each Velsoft courseware title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners' understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the trainer, do not have to prepare activity working files.

Powerpoint Deck

Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.

Quick Reference Guide

Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each courseware title down to two pages.

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Business Process Management

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Unlimited users

Train as many people at your location as you like - forever. There is no per-user pricing or limit on the number of people that can be trained.

No annual renewal fees

This course comes with a perpetual license which means once you purchase it you never have to pay anything ever again.

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