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English as a Second Language: A Workplace Communications Primer

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Course description+

English as a Second Language: A Workplace Communications Primer is a one-day course designed to improve the ability of employees, particularly those whose second language is English, to avoid negativity and gain cooperation through positive, plain, and professional communications.

This course covers tone as well as literal meaning, while engaged in face-to-face conversations, on the phone, sending emails or videoconferencing. Word choices and how to put them together is covered in detail.

An instructor’s guide, student manual, PowerPoint presentation, quick reference guide, and marketing advertorial are among the resources included in the training package.

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Course outline+

How to Use This Guide

Session One: Course Overview

Learning Objectives


Pre-Course Assessment

Session Two: Self Awareness – Skills of Self and Others

Skills, influences and environment

Session Three: Words and Positive Workplace Culture

Language in the Workplace

The Tone of the Message

Session Four: Productive Conversations

Productive Conversations

Defining Emotional Intelligence

Productive Word Choices

Session Five: Telephone/Videoconferencing





Session Six: Wordsmith’s Toolbox

Bones of good writing

Parts of Speech

From Words to Sentences


Grammar Guidelines

Session Seven: Putting Words to Work

Good Communications

Ingredients of an Effective Email

Ingredients of a Good Proposal

Selling your Brand and Ideas

Session Eight: Individual Action Planning

Setting your Intention

Decision Wheel Method

Personal Action Plan

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Course Evaluation

What you get+

Instructor Guide

Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.

Powerpoint Deck

Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes PowerPoint slides for classroom use, prepared for you in advance.

Quick Reference Guide

Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes in two pages the most important elements in each courseware title.

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Unlimited users

Train as many people at your location as you like - forever. There is no per-user pricing or limit on the number of people that can be trained.

No annual renewal fees

This course comes with a perpetual license which means once you purchase it you never have to pay anything ever again.



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