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Workplace Violence: How to Manage Anger and Violence in the Workplace

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Course description+

Workplace Violence: How to Manage Anger and Violence in the Workplace is a pertinent topic for all organizations today.

Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything workplace leaders need to get started.

Topics included are: the definition of workplace violence, communication skills, issue resolution using a problem-solving model, managing anger, and establishing policies and procedures to help people work well together. For those times when violence does occur, participants will understand the value of a systematic approach to incident response, and how to proceed with the next steps.

Velsoft’s softSkills training courses provide trainers with everything they need to purchase courseware today and deliver effective, meaningful training tomorrow. Your purchase gives you instant access to comprehensive training materials, including an instructor’s guide, student workbook, slides, and more.

Course outline+

How to Use This Guide

Session One: Course Overview

Session Two: What is Workplace Violence?

Session Three: Understanding the Behavior Wheel

Session Four: The Anger Management Process

Session Five: Communicating Better

Building Your Message

Asking Questions

Three Keys

Session Six: Basic Problem Solving Tools

The Three-Phase Model

Phase One

Phase Two

Phase Three

The Problem Solving Toolkit

Task Information

Skill Application

Session Seven: Other Ways of Managing Anger

Coping Strategies


Relaxation Techniques

Session Eight: A Systems Approach

Session Nine: Developing a Policy and Program

Session Ten: Risk Assessment

The Five Stages

Risk Assessment for the Acme Widgets Company

Session Eleven: Hiring Practices

Session Twelve: Workplace Design

Session Thirteen: Workplace Practices and Procedures

Workplace Policies

Workplace Procedures

Session Fourteen: Security Systems and Personnel

Systems Criteria

A System for the Acme Widgets Company

Session Fifteen: Training Programs

Session Sixteen: Developing Emergency Response Plans

Guide to Developing a Plan

Emergency Response Plans for the Acme Widgets Company

Session Seventeen: Program Review

Session Eighteen: Developing a Threat Response Process

Session Nineteen: The Immediate Response

What To Do When Violence Happens

Case Study

Session Twenty: Consulting with the Experts

Session Twenty-One: Gathering Additional Information

Gathering Information

Session Twenty-Two: Re-Evaluating Information

Session Twenty-Three: Communicating Incidents and Threats

Deciding What to Say

Developing a Communication Plan

Session Twenty-Four: Interviewing Employees

Stages Seven and Eight

Making Connections

Session Twenty-Five: Risk Level Analysis

The Five Categories

Case Studies

Session Twenty-Six: Reviewing the Options

Session Twenty-Seven: Analyzing the Impact

Session Twenty-Eight: Incident Response Checklist

Session Twenty-Nine: Process Application

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

What you get+

Instructor Guide

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Student Manual

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Powerpoint Deck

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Quick Reference Guide

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