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Workplace Violence
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Course description
Workplace Violence: How to Manage Anger and Violence in the Workplace is a pertinent topic for all organizations today.
Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything workplace leaders need to get started.
Topics included are: the definition of workplace violence, communication skills, issue resolution using a problem-solving model, managing anger, and establishing policies and procedures to help people work well together. For those times when violence does occur, participants will understand the value of a systematic approach to incident response, and how to proceed with the next steps.
Velsoft’s softSkills training courses provide trainers with everything they need to purchase courseware today and deliver effective, meaningful training tomorrow. Your purchase gives you instant access to comprehensive training materials, including an instructor’s guide, student workbook, slides, and more.
Course outline
How to Use This Guide
Session One: Course Overview
Session Two: What is Workplace Violence?
Session Three: Understanding the Behavior Wheel
Session Four: The Anger Management Process
Session Five: Communicating Better
Building Your Message
Asking Questions
Three Keys
Session Six: Basic Problem Solving Tools
The Three-Phase Model
Phase One
Phase Two
Phase Three
The Problem Solving Toolkit
Task Information
Skill Application
Session Seven: Other Ways of Managing Anger
Coping Strategies
Sanctuary
Relaxation Techniques
Session Eight: A Systems Approach
Session Nine: Developing a Policy and Program
Session Ten: Risk Assessment
The Five Stages
Risk Assessment for the Acme Widgets Company
Session Eleven: Hiring Practices
Session Twelve: Workplace Design
Session Thirteen: Workplace Practices and Procedures
Workplace Policies
Workplace Procedures
Session Fourteen: Security Systems and Personnel
Systems Criteria
A System for the Acme Widgets Company
Session Fifteen: Training Programs
Session Sixteen: Developing Emergency Response Plans
Guide to Developing a Plan
Emergency Response Plans for the Acme Widgets Company
Session Seventeen: Program Review
Session Eighteen: Developing a Threat Response Process
Session Nineteen: The Immediate Response
What To Do When Violence Happens
Case Study
Session Twenty: Consulting with the Experts
Session Twenty-One: Gathering Additional Information
Gathering Information
Session Twenty-Two: Re-Evaluating Information
Session Twenty-Three: Communicating Incidents and Threats
Deciding What to Say
Developing a Communication Plan
Session Twenty-Four: Interviewing Employees
Stages Seven and Eight
Making Connections
Session Twenty-Five: Risk Level Analysis
The Five Categories
Case Studies
Session Twenty-Six: Reviewing the Options
Session Twenty-Seven: Analyzing the Impact
Session Twenty-Eight: Incident Response Checklist
Session Twenty-Nine: Process Application
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
What you get
Instructor Guide
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Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.
Exercise Workbook
Whether or not you choose to introduce exercises into your training is up to you as the facilitator. In case you want to do this Velsoft offers you an Exercise Workbook (also customizable) that is specific to the course you are offering.
Sample Files
Each Velsoft courseware title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners' understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the trainer, do not have to prepare activity working files.
Powerpoint Deck
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Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each courseware title down to two pages.
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No annual renewal fees
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Safe & Inclusive Workplace
By Velsoft
Seeing Double
August Only
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